ACCESS — Between Visit Care

How it Works
Your Care Team
Meet “Carey”
Why ACCESS
What to Expect
Health Goals
CMS Program
Before Enrollment

Care doesn’t stop when your visit ends.

Your doctor or healthcare organization believes you may benefit from additional support between office visits.

Through the Brilliant Care ACCESS Program, eligible Medicare patients receive ongoing help managing chronic health conditions such as high blood pressure, diabetes or prediabetes, weight concerns, high cholesterol, and kidney disease - all from home and at no cost to you.

Brilliant Care is one of a limited number of organizations chosen to participate in the Centers for Medicare & Medicaid Services (CMS) ACCESS Model, a Medicare innovation designed to improve care for patients with chronic conditions.

Brilliant Care brings experience in nurse-led care, remote monitoring, patient engagement, and technology-enabled chronic condition support to help patients stay healthier between doctor visits.

This is a Medicare-supported care program - not an insurance plan, not a sales program, and not a replacement for your doctor.

How the Program Works

Your Care Team

With Brilliant Care, you are not alone between visits.

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Your Doctor

Your primary care provider remains in charge of your care. ACCESS adds support between visits — it does not replace your doctor.

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Your Brilliant Care Nurse

Your nurse gets to know your health goals, monitors your progress, and is available when you need additional support.

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Carey, Your 24/7 Health Assistant

Carey texts with you, reminds you, helps you understand your numbers, and keeps you connected to your care team.

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Regular Updates to Your PCP

Brilliant Care shares information with your primary care provider once every quarter, so your doctor stays informed and your care stays coordinated.

Meet Carey – Your 24/7 Health Assistant

Carey helps you remember medications, understand your health numbers, answer simple questions, and stay connected between nurse visits.

She is available to you 24 hours a day, 7 days a week and is always supervised by your Brilliant Care nurse.

You can text Carey anytime for help with:

Blood pressure
Blood sugar and A1c
Weight
LDL cholesterol
Kidney health
Medications
Healthy eating and lifestyle
Understanding your lab results
Questions about your care plan
Reminders, education, and encouragement

If Carey identifies something that needs clinical attention, your Brilliant Care nurse will step in and help coordinate with your healthcare provider.

Why Patients Appreciate ACCESS

The ACCESS Program is designed to make healthcare feel easier, more personal, and more connected.

There is no cost to eligible patients enrolled through Brilliant Care.

No complicated technology. You can communicate by text, and we help you use your blood pressure monitor.

You have a dedicated nurse who gets to know your health goals.

Regular check-ins and monitoring can help identify concerns early — before small issues become bigger problems.

Your primary care provider receives quarterly updates on your progress, so everyone stays on the same page.

WHAT TO EXPECT

To help you get the best results, we ask that you participate in a simple routine.

What Health Goals Will We Work On?

Together, we will help you understand and improve the numbers that matter most to your long-term health.

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Blood Pressure

Healthy blood pressure helps protect your heart, brain, kidneys, and blood vessels.

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A1c and Blood Sugar

Improving blood sugar control can help reduce complications from diabetes and protect your long-term health.

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Weight

Healthy weight management supports better heart, kidney, and metabolic health.

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LDL Cholesterol

Lowering “bad” cholesterol can reduce your risk of heart attack and stroke.

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Kidney Health

Protecting kidney function can help slow the progression of kidney disease and prevent complications.

Carey and your Brilliant Care nurse will help you understand what these numbers mean, what your personal goals are, and how to make steady progress.

Why You Can Feel Confident

We understand that patients are careful about new healthcare programs — and you should be.

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CMS Innovation Program

This is part of a CMS Medicare innovation program created to improve care for patients with chronic conditions.

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Selected by CMS

Brilliant Care was chosen to participate as one of the organizations providing ACCESS services.

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Your Doctor Stays the Same

Your doctor remains your doctor. Brilliant Care adds support between visits – we do not replace your doctor.

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No Cost to Eligible Patients

There is no cost to eligible patients enrolled through Brilliant Care.

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Licensed Nurse Support

You receive real clinical support from a licensed nurse.

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Official Medicare Verification

You can verify the program through Medicare’s official ACCESS page

Wondering If Access Is Right For You Or A Loved One?

We can check eligibility and walk you through the program — no pressure, no cost.

Call
1-877-690-0131
Email
access@brilliant.care
Visit Medicare's Official ACCESS Page

Before You Enroll

Brilliant Care provides these services as part of the Advancing Chronic Care with Effective, Scalable Solutions (ACCESS) Model, a federal payment model being tested by the Centers for Medicare & Medicaid Services (CMS).

Please note the following:

Information Sharing

To administer and evaluate the ACCESS Model, Brilliant Care may share certain health information with CMS. CMS may also access or request your health information, including through Health Information Exchanges or other authorized sources. Any sharing of information is subject to applicable federal privacy and security protections, including HIPAA.

Possible Control Group Assignment

As part of the ACCESS Model evaluation, CMS may randomly assign eligible patients to a control group. If assigned, you may be unable to enroll in the ACCESS Model with any participating provider for up to 12 months, unless otherwise specified by CMS. This will not affect your Medicare benefits, rights, or coverage.

Participation Information

If you choose to enroll in the Brilliant Care ACCESS Program:

  • Participation is completely voluntary.
  • Choosing not to participate will not affect your Medicare benefits or coverage.
  • There is no cost to eligible patients enrolled through Brilliant Care.
  • You may end your participation with Brilliant Care and, if you wish, enroll with another participating ACCESS provider beginning 90 days after your initial enrollment, consistent with CMS policies.
  • You may participate with only one ACCESS provider within a given clinical track at a time, although you may qualify for multiple ACCESS clinical tracks under CMS rules.
  • If permitted under CMS program rules, Medicare claims information may be shared with Brilliant Care to help coordinate your care and support the ACCESS Model.
  • All information is protected by applicable federal privacy and security laws.

Why Medicare Created Access

ACCESS is part of CMS’s effort to advance healthcare in the United States by testing new ways to support patients with chronic conditions.

Instead of waiting months between doctor visits, ACCESS helps patients receive regular support at home through nurse-led care, home monitoring, secure texting, and AI-enabled technology.

Brilliant Care was chosen to participate in this CMS model because our care approach is built around the kind of support ACCESS is designed to provide: helping patients stay engaged, helping clinicians identify concerns earlier, and keeping primary care providers informed without adding burden to the patient or the doctor.

Frequently Asked Questions

ACCESS is a Medicare-supported program designed to help patients with chronic conditions receive additional care and support from home, between regular doctor visits.

ACCESS may be helpful for eligible Medicare patients managing conditions such as high blood pressure, diabetes or prediabetes, high cholesterol, weight concerns, heart disease, or chronic kidney disease. Medicare’s official page also lists other qualifying chronic conditions. (Medicare)

No. Your doctor remains your doctor. ACCESS adds an extra layer of support between visits.

Carey is an advanced AI healthcare assistant available 24/7. Carey does not replace your doctor or your human nurse. Carey is supervised by a licensed human nurse, and your nurse is available whenever additional clinical support is needed.

No. For eligible patients enrolled through Brilliant Care, there is no out-of-pocket cost.

No. The program is designed to be simple. You can communicate by text, and we help you use your blood pressure monitor.

Yes. Brilliant Care shares your progress with your primary care provider once every quarter.

Yes. Participation is voluntary. Medicare states that patients do not have to keep using this care option and can cancel or switch organizations after the first 90 days. (Medicare)

No. Signing up for ACCESS is part of your Medicare benefits. You do not lose coverage, and you can still go to any provider that accepts Medicare and receive other covered services you are eligible for. (Medicare)

The ACCESS Model is for eligible patients with Original Medicare. Patients with Medicare Advantage cannot use this ACCESS care option, though their plan may offer something similar. (Medicare)

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