About Us

Our Story

Bridging Care Beyond Clinic Walls

Brilliant Care’s story began with a simple insight: even the best clinical care isn’t enough if patients lack support once they go home. Our founders, early pioneers in concierge medicine, saw firsthand how proactive outreach and increased access to care improved engagement, satisfaction and outcomes for patients who could afford premium care. They became determined to extend these benefits to all at-risk patients, not just those who pay extra.

After consulting with healthcare leaders and experts, our founders discovered a better path. They found that bridging the gap between office visits and home was the key to unlocking better outcomes for every patient. Combining a world-class team with exceptional patient engagement strategies and disciplined execution, they created a solution to reach patients when and where it’s needed most – after the patient leaves the exam room. This approach tackles the gaps in care that can negatively impact even the best organizations.

“That solution is Brilliant Care.” We were founded to deliver high-touch, nurse-led support to the most vulnerable patients between visits. Today, our story is one of finding purpose in population health: we partner with providers to give patients the access and guidance they need at home, resulting in better health outcomes and lower costs. What started as a vision has grown into a proven model that maximizes improved outcomes for high-risk patients while reducing the total cost of care.

Brilliant Care’s journey continues as we expand our services and our impact. Every success story – every prevented hospitalization, every improved blood pressure reading, every word of thanks from a patient – becomes part of our story. We remain driven by the conviction that Access Means Care. Care Means Outcomes. Outcomes Mean Everything.

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Our Purpose

Finding Purpose in Population Health.

Our purpose is to positively impact as many lives as possible. We exist to help healthcare organizations achieve better outcomes for their patients by filling the gaps in care that occur outside of traditional visits. By leveraging our deep industry experience, disciplined approach, and unwavering operational excellence, we consistently deliver results that many initially find surprising. We prove that top-tier metrics – like higher patient satisfaction and lower readmission rates – are attainable for all our clients, not just a lucky few.

In short, our purpose is to make quality healthcare proactive and continuous, rather than reactive and episodic. We’re here to ensure that no patient falls through the cracks. Every chronic condition managed, every follow-up call made, every care plan updated serves our greater purpose: to improve health outcomes and quality of life at scale. By doing so, we also help providers and health plans succeed in value-based care, creating a win-win for the healthcare system.

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Our Mission

Improving Population Health is your mission. Making it happen is ours.

Brilliant Care’s mission is to expand access to care, improve health outcomes, and reduce provider burden. We strive to execute population health strategies in a proactive way, giving at-risk patients the support they need between office visits. Our mission can be summarized in three core aims:

Expand Access

Ensure patients have greater access to care and guidance once they leave the clinic. We operate as a seamless extension of our clients’ care teams, offering nurse-led support 365 days a year so patients never feel alone in managing their conditions.

Improve Outcomes

Keep close eyes on patients and intervene early. We turn insights into outcomes – reducing complications, improving disease control, and preventing avoidable hospital visits. Our approach has reduced critical metrics like 30-day hospital readmissions by over 34% in partner populations.

Reduce Burden

Empower providers to focus on in-person care by removing administrative and financial burdens associated with care management. We handle the heavy lifting of daily follow-ups, data monitoring, and paperwork, without adding costs or complexity for our clients.

Our mission is encapsulated by the idea that better access leads to better outcomes, and better outcomes mean everything to patients, providers, and payers alike. Every member of Brilliant Care wakes up each day motivated to carry out this mission and make healthcare more connected and effective.

Our Values

Our core values define who we are and how we operate as a team. They guide every interaction with patients, partners, and each other:

Patient-Centered Care

Patients first, always. We approach every decision with the patient’s well-being in mind. We listen to patients’ needs and strive to deliver compassionate, personalized care that improves their quality of life.

Passion & Purpose

Powered by passion. We are a mission-driven team, genuinely invested in making a difference. This passion fuels us to go the extra mile for our patients and clients. Every success – big or small – is celebrated as a step toward healthier communities.

Operational Excellence

Discipline in execution. We pride ourselves on an unwavering commitment to operational excellence and follow-through. Our processes are refined and data-driven, ensuring that we consistently deliver high-quality services and paradigm-changing results results for our clients. We don’t just set goals; we achieve them with rigor and reliability.

Innovation

Always improving. We embrace technology and innovation to continuously enhance our services. Whether integrating new remote monitoring tools or refining our care workflows, we seek creative solutions to healthcare challenges. This openness to innovation helps us stay at the forefront of remote care management.

Collaboration & Teamwork

Together, we thrive. We view ourselves as an extension of our clients’ teams. Collaboration, both internally and with our partners, is key to our success. We foster a culture of respect, support, and shared goals. By placing “A-Game” talent in the right roles and teams, we ensure our clients interact with top performers dedicated to their success.

Integrity & Trust

Do the right thing. We hold ourselves to the highest ethical standards. Trust is the foundation of our relationships with patients and healthcare partners. We maintain confidentiality, communicate honestly, and take accountability for delivering on our promises.

These values aren’t just words on a page – they are lived by our team every day. They ensure that as we grow and evolve, we remain true to the principles that have made Brilliant Care a trusted partner in healthcare.

Our People

Every Successful Mission Requires an Exceptional Team.

Every successful mission requires an exceptional team. Our people are the heart of Brilliant Care. We have spent years building a world-class team of healthcare professionals who are passionate about helping people. From experienced registered nurses and care coordinators to skilled operations staff, each team member is carefully selected for their expertise, empathy, and commitment to excellence.

Our clinical team consists of highly trained nurses and care managers who specialize in chronic disease management and patient engagement. These are the voices on the other end of the phone call, guiding patients through managing their conditions day by day. We empower our nurses to work at the top of their licenses, delivering education, monitoring vital signs remotely, and intervening early when issues arise. Patients consistently praise our nurses for their compassion and responsiveness – many say our team feels like an extension of their physician’s office.

Our care coordinators act as health coaches focused on preventive care and addressing social needs. They help patients schedule follow-up appointments, and ensure care plans are being followed. This holistic approach acknowledges that health outcomes are influenced by many factors, not just clinical ones.

Behind the scenes, our operations and technology teams work to make the care seamless. They integrate our systems with client EHRs, analyze data to identify at-risk patients, and continuously improve our processes. Our people take pride in being proactive, detail-oriented, and, above all, patient-focused.

We firmly believe that our selection process finds “A-Game” talent who are not only top performers but also share our vision of making a difference. By placing each person in the role where they can have the most impact, we ensure our clients and patients are always interacting with dedicated professionals who give their best.

When you partner with Brilliant Care, you’re not just getting a service – you’re gaining a team of passionate individuals devoted to your success and your patients’ health. Our people truly are our greatest asset, and together, we are making our mission a healthcare mainstay.

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Leadership

Brilliant Care’s leadership team brings together experienced healthcare innovators committed to changing care delivery for the better. Our leaders have decades of combined experience across population health management, nursing leadership, primary care, and healthcare technology. They have led large care teams, managed successful clinical programs, and understand the challenges providers face in today’s environment.

Founders

Our founders were early providers in concierge medicine who “significantly helped improve engagement, satisfaction and outcomes” for patients under their care. However, they envisioned reaching beyond the concierge model to impact broader populations. Their hands-on experience with high-touch care models and value-based care inspired the creation of Brilliant Care’s nurse-led approach.

Clinical Leadership

Our clinical leaders include seasoned clinicians who guide our care protocols and quality standards. They ensure our services integrate with physicians’ workflows and meet the highest standards of patient care. Under their guidance, we’ve built programs that improve outcomes without distracting physicians or staff from day-to-day activities – a delicate balance that our clinical leadership has mastered.

Operations & Technology Leadership

We are also led by experts in healthcare operations, data analytics, and health IT. They oversee the implementation of our technology-enabled services and maintain our seamless EHR integrations. This team’s focus on efficiency and innovation means our partners benefit from cutting-edge remote monitoring tools and data-driven insights without any administrative headaches.

Advisors

In addition to our core team, Brilliant Care benefits from advisors and partners across the healthcare industry – including thought leaders in population health, former health system executives, and experienced care managers. They help keep our strategy aligned with emerging needs and ensure we remain at the forefront of best practices.

What unites our leadership team is a shared dedication to improving patient access and outcomes. They are hands-on and purpose-driven, often engaging directly with clients to understand their needs and tailor solutions. Perhaps most importantly, they foster a culture at Brilliant Care that is nimble, responsive, and relentlessly focused on making a positive impact on patients’ lives.

Under this leadership, Brilliant Care has grown into a trusted partner for health systems, clinics, and health plans, all while staying true to our founding vision. Our leaders continue to steer the company towards new innovations and expanded services – always guided by the belief that better access to care means better outcomes for all.

Careers

Join the Brilliant Care team and make a difference! If you’re passionate about improving healthcare and want a rewarding career where your work truly matters, Brilliant Care offers a unique opportunity. We are a fast-growing company at the intersection of clinical care and technology, and we’re always looking for talented nurses, care coordinators, and professionals to join our mission.

Why work at Brilliant Care? Here are a few reasons our employees love being part of our team:

Purposeful Work

Every day, you’ll help patients live healthier lives. Whether you’re a nurse coaching a patient on managing their diabetes or an analyst identifying which patients need outreach, your work directly translates into better outcomes. Our team members often say the impact they have here is the most fulfilling part of the job.

Flexible, Remote-Friendly Environment

Much of our care is delivered virtually, so we offer remote and flexible work options. Remote nursing is a big part of what we do, and it’s a role that comes with great benefits for clinicians too – including greater flexibility and less stress from commuting. Many of our nurses appreciate the work-life balance they can achieve, spending less time driving and more time with family while still providing high-quality care to patients.

Collaborative Culture

We foster a supportive, team-based culture. You’ll work closely with other passionate healthcare professionals and have open lines of communication with leadership. Ideas are valued here. We believe the best solutions come from collaboration – whether it’s a nurse sharing a patient success story to improve our approach, or a coordinator suggesting a workflow enhancement.

Professional Growth

As a growing company, opportunities for advancement abound. We invest in training and development, helping our team members expand their skills in telehealth, care management, and healthcare technology. You’ll gain experience in cutting-edge areas like remote patient monitoring and value-based care programs, positioning you at the forefront of healthcare innovation.

Competitive Benefits

We offer competitive compensation, healthcare benefits, and paid time off. But beyond the standard packages, working with us gives you intangible benefits: the excitement of being part of a healthcare transformation, and the gratitude of patients and providers you help every day.

Roles at Brilliant Care : We hire for a variety of roles. Some examples include :

Remote Nurse Care Coordinators (NCC) – You’ll manage a panel of chronic disease patients, conducting regular check-ins, education, and triage. You’ll form relationships with patients over the phone and via telehealth, becoming their trusted coach and advocate.
Care Coordinators – You’ll focus on care gap closure, patient scheduling (e.g., Annual Wellness Visits), and connecting patients to resources. Your organizational skills will keep our programs running smoothly.
Data Analysts and IT Specialists – Ensure our technology integrations and data flows function flawlessly. Help turn data into actionable insights that improve patient targeting and outcomes.
Sales and Account Managers – Work with healthcare organizations to implement our solutions and ensure our clients are delighted with the results, sharing best practices and outcome reports.

Make our mission your career. If you’re driven to improve healthcare and want to be part of a passionate, “all-in” team, Brilliant Care could be the perfect fit. We invite you to explore our current openings and see how you can join us in converting population health insights into actions and outcomes for patients everywhere. Together, we’ll make healthcare more proactive, accessible, and effective – one patient at a time.